Question 1

How do I get started with CleanHero.AI?

Accepted Answer

Getting started is simple. Choose your plan, complete the onboarding form, and our team builds your website, connects your domain, sets up your booking system, and configures your AI automations. Most clients are live within 3–5 business days.

Question 2

What happens after I sign up?

Accepted Answer

You will receive a welcome email with next steps. Our onboarding specialist schedules a 1-on-1 call to understand your business, then we build everything for you. You review and approve before going live.

Question 3

How do I connect my own domain?

Accepted Answer

We handle the entire domain connection for you. Just provide your domain name (e.g., yourbusiness.com) and we configure the DNS settings, SSL certificate, and email setup. No technical knowledge required.

Question 4

Can I upgrade or downgrade my plan?

Accepted Answer

Yes. You can upgrade anytime with no reconfiguration fee if done within the first 60 days. Downgrades take effect at your next billing cycle. Contact our team and we handle the switch seamlessly.

Question 5

How does the AI assistant work?

Accepted Answer

Our AI assistant (Sahara) is trained specifically for cleaning businesses. It answers inquiries via chat, SMS, WhatsApp, and phone calls 24/7. It can book appointments, answer pricing questions, send follow-ups, and request reviews — all automatically.

Question 6

What if I need help with setup?

Accepted Answer

Every plan includes done-for-you setup. Starter includes basic setup, Professional includes full system configuration, and Elite includes a dedicated account manager plus strategy sessions. We never leave you figuring things out alone.

Question 7

How do I cancel my subscription?

Accepted Answer

Monthly plans can be cancelled anytime with no penalty. Annual plans are prepaid and non-refundable after the 30-day money-back period, but can be paused for up to 3 months in cases of genuine hardship. Contact support to process any cancellation.

Question 8

What are the usage costs?

Accepted Answer

Usage costs (SMS, calls, emails, AI) are billed separately at standard industry rates. Most cleaning businesses spend $15–$40 per month on usage. You only pay for what you actually use — no hidden fees.

Question 9

Is my data secure?

Accepted Answer

Absolutely. We use 256-bit SSL encryption, secure cloud infrastructure, and never share your data with third parties. Your customer information, bookings, and business data are fully protected.

Question 10

Do you offer refunds?

Accepted Answer

Yes. All plans come with a 30-day money-back guarantee. If you are not satisfied for any reason within the first 30 days, we refund your subscription fee in full — no questions asked.

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